STANDARD TERMS AND CONDITIONS OF SALE
You should update this document to reflect your T&C.
Below text serves as a suggestion and doesn’t engage Odoo S.A. responsibility.
1. Terms and Conditions (T&C)
Outline the rules, guidelines, and obligations of users when they access your website.
Key Sections:
Introduction: Overview of fashion zeyra and services.
User Obligations: Rules for using the website, including prohibited activities.
Order Process: Steps to place orders and conditions for accepting them.
Payment Terms: Accepted payment methods, pricing, and taxes.
Cancellation & Modification Policy: Rules for canceling or modifying orders.
Liability Disclaimer: Limits of your responsibility for errors or damages.
Dispute Resolution: How disputes will be handled (arbitration or court jurisdiction).
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2. Privacy Policy
Explain how you collect, use, store, and protect customer data.
Key Sections:
Data Collection: What information you collect (e.g., name, email, payment details).
Purpose: Why you collect data (e.g., order fulfillment, marketing).
Cookies: Usage of cookies and tracking technologies.
Third-Party Sharing: Whether data is shared with third parties.
Data Security: Measures to protect user information.
Customer Rights: Rights to access, modify, or delete personal data.
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3. Return and Refund Policy
Define the conditions under which customers can return products and request refunds.
Key Sections:
Return Eligibility: Items eligible for return (e.g., damaged, wrong product).
Timeframe: How long customers have to request a return (e.g., 30 days).
Refund Process: How refunds will be processed (e.g., to original payment method).
Exclusions: Non-returnable items (e.g., perishable goods, custom products).
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4. Shipping Policy
Detail your shipping processes, costs, and timelines.
Key Sections:
Shipping Methods: Available delivery options (e.g., standard, express).
Shipping Costs: How fees are calculated (e.g., flat rate, free above a certain amount).
Delivery Timeframe: Estimated time for delivery based on location.
International Shipping: Policies for shipping outside your country.
Lost/Damaged Goods: Steps for addressing lost or damaged shipments.
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5. Cancellation Policy
Explain how customers can cancel orders and under what conditions.
Key Sections:
Timeframe: When cancellations are allowed (e.g., before shipment).
Non-Cancellable Items: Items not eligible for cancellation (e.g., personalized products).
Refunds for Cancellations: How refunds are processed after cancellation.
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6. Payment Policy
Clarify your payment methods and security measures.
Key Sections:
Accepted Payment Methods: Credit/debit cards, digital wallets, COD, etc.
Payment Security: Use of encryption or third-party payment gateways.
Failed Payments: Policy for unsuccessful transactions.
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7. Disclaimer Policy
Limit your liability for website errors or inaccurate product descriptions.
Key Sections:
Accuracy: Acknowledge that product information may occasionally contain errors.
Third-Party Links: Disclaimer for content on external websites.
No Guarantees: Statement that results or expectations may vary.
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8. Intellectual Property Policy
Protect your website’s content and branding.
Key Sections:
Ownership: All trademarks, logos, and content are your property.
Prohibited Use: Ban unauthorized use of your intellectual property.
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9. Cookies Policy
Inform users about the use of cookies for tracking and analytics.
Key Sections:
Cookie Types: Functional, performance, and advertising cookies.
Consent: Explain how users can manage or decline cookies.
Third-Party Cookies: Mention third-party tools used (e.g., Google Analytics).
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10. FAQs
(Optional but helpful) Answer common customer queries about policies in a concise manner.